Call Center Management Services

The obvious question is, “Why outsource your call center services?” Establishing an in-house call center is accompanied with additional investments on infrastructure, human resources, training and what not!

But it doesn’t end here. In-house call centers can actually distract you from focusing more on business development strategies. This is perhaps a reason why some of the greatest Fortune 500 companies, like IBM, have outsourced part or all of their client management services.

However, you don’t need a Fortune 500 budget to avail our client management services. We offer different types of call center services at relatively affordable rates!

Benefits Of Outsourcing

Start your campaign with immediate effect
Reach your clients through a highly skilled team of telecallers
Avoid investments on resources, infrastructure and technologies
Focus more on core competencies

Call Center Services

All types of call center services fall broadly into the category of either inbound call centers or outbound call centers. We have discussed these services in detail below.

Inbound Call Center

Inbound call centers are those where more than 50% of the calls are from the clients to the company. Inbound call centers require teams that are well trained with customer care responsibilities.

Are your valued clients finding it difficult to reach you? Outsource your services to us! Let us provide you with a highly skilled customer service team that will address your customers with utmost professionalism.

BSN Infotech offers 24/7 call center services by teams that speak the languages with eloquence.

Outbound Call Center

Unlike inbound call centers, outbound call centers are more centred on telemarketing and lead generations. Though that’s not the necessary case always! The domain may include services like market research and tele-surveys.

Such teams require highly skilled and fluent marketing professionals. Outbound call centers are meant to serve both B2C and B2B business models.

Having been around for more than 10 years, BSN Infotech is among the frontrunners in this industry. We utilize the best technology, teams, and strategies for our teleservices to reach out to your existing and potential clients.